CityFit is a gym in Lafayette, Indiana that I go to.  I joined there in Jan 09. When I joined there, they used to have some of the best trainers in the area.

However, from what I heard, the trainers got in financial disagreements with the owner(s) of CityFit (they weren’t getting paid enough) and many of them left to another club in the area. I was not happy about that.

Their hours are crazy bad. They close at nights at 10pm and are open for a shorter time on Saturday and only half of the day on Sunday. I knew this when I signed up, but I made a mistake. I received an email from them couple days ago that they are going to be 24 hours from next month. We’ll have to wait and see.

The biggest let down was this week though. I checked my bank account online and found out that this month I got charged twice the amount that I should. I called the club 4 times every day for the past 3 days. Every time I was told that I need to talk to “Adam” and that he was not there. One day they told me he was on lunch break both at noon and 3 pm when I called. Every time they took my name and number to call me but no one ever did.

I finally found the phone number for the institute that handles their financial transactions (ABC Financial at 888-622-6290). When I called them they told me how this was an “Enhancement” fee that they have every year. I was surprised as I never knew about such a fee and no one ever told me when I was signing up. However apparently there is a fine print somewhere in the agreement that I signed that talks about the “enhancement fee”.

I would have been perfectly O.K with the charge if they had told me up front about or if at least they hadn’t been giving me the run around for the past 3 days. This is just bad customer service. CityFit could have had me blog about the good things about their club rather than the negatives. If this post affects only one potential customer CityFit has lost 11 times what they tried to get out of me by being sneaky about it.

Oh well, some people were just not meant to be business managers.

My advice… Join another club.