I just finished listening to Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler. It was a great book and definitely on my re-listen list. Book talks about how to battle tough conversations.
In many ways its the same concepts that “How to win friends and influence people” book talks about. For example how important it is to genuinely listen to the other person and try hard to look at the argument from their point of view. Crucial Confrontations also talks about forgetting the blame game, talking about what you feeling rather than hiding it, and many other great tips. It sounds very basic topics but the authors do a very good job of role playing in the audio and give examples which make the book a lot more valuable.
A good example that comes to my mind is imagine you are in a business argument with a friend of yours and he is taking advantage of your kindness and friendship. Instead of saying “you are always inconsiderate and unreasonable and looking to get more and more from me because I’m nice to you” you can tell them “I feel taken advantage of when you act this way”. People react to the feeling conversation much better than the blame one even though both sentences might imply the same meaning.
This is a great book. Get it and listen to it - twice.
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