You might have read about my bad experience with Circuit City customer service (or here:Circuit City customer service). It was regarding the protection plan that I bought for my Canon camera and how it turned out to be anything but what I was promised.
Here are some tips for you to keep in mind next time you are shopping for any electronics’ protection plan:
1- Don’t ever believe what the associates are telling you. Read the fine prints yourself.
2- As per Circuit City policy, if you use your protection plan once, it is expired. So let’s say if you bought a 5 year protection plan policy on your TV and after 6 month you used it, you lose the other 4.5 years that you paid for. No refunds. Always buy the shortest protection plan policies. They always allow you to add to it once you get close to end of that period.
3- If there are no accidental coverages don’t buy the protection plan. Majority of the time your TV guarantee will cover burned pixels and so on. For electricity problems, just buy a surge protector (much cheaper than protection plan).
4- Keep in mind 70% of the time when you take your electronic device back to store to use the protection plan your purchased (lets say if you broke the cover, or lens, or keyboard, etc) the store will send it to repair shop. So don’t expect a new device just because nothing on your current product works. They will try to repair every part (or give you a refurbished item) before giving you an actual new item.
5- Always bargain with the customer service associate for protection plan policies. They will always give you a discount.
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