I wrote an open letter to John Millliron of Circuit City about 20 days ago concerning the poor customer service I had received on my Camera protection plan bought at Circuit City. A
A gentleman named Justin Brian from Circuit City executive office called me couple days after that regarding the matter. After talking to him for about 10 minutes on the phone and hearing the exact same excuses as Circuit City previous employees, I was fed up with their attitude and told him I want my camera back the way it was and I was done with Circuit City. Keep in mind I had given them my camera about a month prior to talking to him.
He then told me that if I don’t receive my camera in 2 weeks he will give me a new camera. Well, today was 17 days after that phone conversation and I still have not got my camera back. I called him this morning to ask him to live up to his promise and give me a new camera (of equivalent value to my previous one – nothing too crazy). He didn’t answer his phone. Could hours after someone called me from Circuit City and told me that my camera has been repaired and will be shipped to the Circuit City store I dropped it off at.
So after 45 days I receive a phone call telling me my camera will be mailed back to the Circuit City store (not even my own address). It will be probably another week before I actually see my camera. Once more thy didn’t live to their promises. If two weeks had passed and I hadn’t received my camera I should have got a new camera, but instead they tell me to wait another week to get the repaired one.
My message to Circuit City: You Suck. Not only I will never shop there again, I will make sure no one that I know shops there. You cause nothing but headache, your customer service personnel are incompetent and rude, and your prices are no different than Best Buy.
